CALL CENTRE Operation Solutions

Versatile Solution : Captive or Third-party Set-ups

A comprehensive solution that meets call center needs of businesses across all sectors—banking, insurance, telecom, hospitality, manufacturing or education. It supports setting up of in-bound and out-bound calling features for any number of agents near-instantaneous and hassle-free for third-party call centers as well as enterprises. The features includes automated call distribution for skills and time-based routing as well as priority routing for the premium customers. All other features such as call and queue monitoring, call recording, IVR are easily accessible - all can be integrated with any PBX on IP (SIP) extensions.

Features

Comprehensive Inbound and Outbound Feature-sets

  • Seamless IVR, queuing, call monitoring and recording

  • Flexibility of landline or VoIP use as per the need

  • Automated call distribution based on skills and priority

  • Integration with all major CRM suites

  • Reporting and customized alerts at no additional costs

Business Benefits

Agility at traditional Call Center Costs

  • Premise-less operations helps save on real estate costs

  • High-quality remote agents come at lower costs

  • Safety of female employees is better addressed

  • Remote working helps improve quality of agents

  • Intelligent workflows maximize the agent productivity

Contact us

Are you looking for a Cloud Telephony solution? Or need more information on our offerings? Just drop us a note and we’ll be in touch with you shortly.

vivicooo
315, 3rd Floor, HB Twin Tower,
Netaji Subhash Place, Pitam Pura,
Delhi-110034, India
Phone: +91-7838651690

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